Need help with PulseProbe?

The public support contact is being finalized for beta. When reaching out to the PulseProbe team, use the email address associated with your account and avoid sending secrets.

Support contact

A dedicated public support email is being finalized before the wider beta. For now, keep support requests short, use your account email, and include the workspace or probe name when it helps identify the issue.

Where to manage your account

Dashboard Settings Probes

What to include

Include a short description of what you were trying to do, the workspace name, and any non-sensitive error message you saw. Do not send heartbeat URLs, heartbeat tokens, API keys, or other secrets.

Common checks

If a probe looks stuck, confirm the automation is still sending heartbeats, check the probe's grace period, and make sure paused probes are resumed before expecting pulses again.